Reseller Management¶

Manage reseller partnerships, track commissions, and oversee reseller accounts.

Overview¶

The Reseller Management system allows you to: - Create and manage reseller accounts - Track commissions and payouts - Monitor reseller performance - Configure reseller settings

Accessing Reseller Management¶

Navigate to: Admin Panel → Reseller → Manage Reseller

Reseller List¶

Reseller Table¶

The reseller management table displays all active reseller partnerships:

Column	Description
RESELLER NAME	Company or individual name
PHONE NUMBER	Contact phone
ADDRESS	Business address
CREATED BY	Admin who created account
ACTIONS	Edit or manage reseller

Current Resellers¶

TechCo Solutions | +1-555-0123        | 123 Business Park Drive    | Admin User
Digital Dynamics | +1-555-0456        | 456 Commerce Street        | Admin User

Total Resellers: 2 active partnerships

Creating a New Reseller¶

Access Creation Form¶

Navigate to: Reseller → Create Reseller or click "+ New" button

Reseller Creation Form¶

Company Information¶

Company Name (Required)

[Enter company name]

- Legal business name - Will appear on invoices - Used for official communications

Company Website

example.com

- Business website URL - Optional but recommended - Used for verification

Phone Number

+____________

- Include country code - Format: +[country code][number] - Primary contact number

Country

[Select Country ▼]

- Choose from dropdown - Determines tax and legal requirements - Affects commission structure

Address Information¶

Address Line 1 (Required)

[Enter street address]

- Primary business address - Street and building number

Address Line 2

[Enter additional address info]

- Suite, apartment, floor number - Optional additional details

City

[Enter city]

- Business location city

State / Province

[Enter state or province]

- State, province, or region

Postal Code

[Enter postal code]

- ZIP code or postal code - Format varies by country

Description

[Enter description]

- Business description - Partnership details - Any additional notes

Commission Settings¶

Commission (Required)

[Enter commission amount]

- Percentage or flat rate - Per sale or recurring - Clearly define structure

Type

[Select Type ▼]

Commission Types: - Percentage - % of each sale - Flat Rate - Fixed amount per sale - Tiered - Varies by volume - Recurring - Ongoing subscription commission

Admin Information¶

First Name (Required)

[Enter first name]

- Admin user first name - Access to reseller dashboard

Last Name (Required)

[Enter last name]

- Admin user last name - Full name for account

Email (Required)

[Enter email address]

- Must be unique - Login credentials sent here - Used for all communications

Password (Required)

[Enter password]

- Minimum 8 characters - Must be strong and secure - Admin account password

Password Requirements

Password must be at least 8 characters long. Include uppercase, lowercase, numbers, and special characters for best security.

Billing Information¶

Billing Address Line 1

[Enter billing address]

- Where invoices are sent - May differ from business address

Billing Address Line 2

[Enter additional billing info]

- Optional additional details

City

[Enter city]

- Billing address city

State

[Enter billing state]

- Billing state or province

Zip Code

[Enter zip code]

- Billing postal code

Primary Contact¶

Name

[Enter contact name]

- Main point of contact - Day-to-day communications

Phone Number

+____________

- Direct contact number - For urgent matters

Email

[Enter contact email]

- Contact's email address - May differ from admin email

Address (Optional)

[Enter address]

- Contact's address if different

Saving Reseller¶

To create the reseller: 1. Fill in all required fields (marked with ) 2. Review all information for accuracy 3. Click *"Save"** button 4. Reseller account is created 5. Admin login credentials are emailed

Managing Existing Resellers¶

Editing Reseller Information¶

To edit a reseller: 1. Locate reseller in the table 2. Click edit icon (✏️) in Actions column 3. Modify desired fields 4. Click "Save" to update

Editable Information: - Company details - Contact information - Commission structure - Admin credentials - Billing information

Reseller Actions¶

Available Actions: - Edit (✏️) - Modify reseller details - View Dashboard - Access reseller analytics - View Commissions - Check payment history - Deactivate - Suspend reseller account - Delete - Remove reseller (with confirmation)

Commission Tracking¶

Accessing Commissions¶

Navigate to: Reseller → Commissions

Commission Table¶

Column	Description
COMMISSION	Amount owed
EARNED BY	Reseller name
STATUS	Pending, Paid, Processing
CREATED AT	When commission was earned

Current Status¶

No commission records found.

When commissions are earned: - Automatically tracked - Calculated based on sales - Updated in real-time - Ready for payout processing

Commission Structure Examples¶

Percentage Commission¶

Example: 10% commission - Sale: $100 - Commission: $10 - Reseller receives: $10 per sale

Flat Rate Commission¶

Example: $5 per sale - Regardless of sale amount - Consistent earnings - Predictable payouts

Tiered Commission¶

Example: Volume-based - 1-10 sales: 5% - 11-50 sales: 10% - 51+ sales: 15%

Recurring Commission¶

Example: Subscription-based - Monthly subscription: $50 - Commission: 20% ($10/month) - Ongoing as long as customer subscribed

Reseller Dashboard Access¶

What Resellers Can See¶

Reseller Dashboard Includes: - Commission earnings - Sales statistics - Customer list - Payment history - Referral links - Marketing materials - Performance analytics

Reseller Capabilities: - View own sales and commissions - Track customer subscriptions - Access referral tools - Generate reports - Update profile information - Cannot access other resellers' data - Cannot modify platform settings

Processing Commissions¶

Payment Workflow¶

1. Commission Earned: - Customer makes purchase through reseller link - Commission automatically calculated - Added to pending commissions

2. Review Period: - Minimum holding period (e.g., 30 days) - Verify sale is not refunded - Confirm customer is active

3. Process Payment: - Navigate to Commissions table - Select commissions to pay - Process payment via bank transfer - Mark as "Paid" - Send confirmation to reseller

4. Record Keeping: - Transaction logged - Email receipt sent - Updated in financial reports - Available for tax reporting

Payment Methods¶

Supported Methods: - Bank transfer (ACH, wire) - PayPal - Check (mail) - Direct deposit - Payment platform (Stripe, etc.)

Reseller Performance Metrics¶

Key Metrics to Track¶

Sales Volume: - Total sales generated - Number of customers referred - Average order value - Conversion rate

Commission Earnings: - Total earned - Total paid - Outstanding balance - Historical trends

Customer Retention: - Active subscriptions - Churn rate - Customer lifetime value - Repeat purchases

Engagement: - Logins to reseller dashboard - Marketing material downloads - Support requests - Communication frequency

Reseller Best Practices¶

Partner Selection¶

Choosing Quality Resellers

Verify Business - Check legitimacy and reputation
Assess Audience - Ensure alignment with platform
Review Experience - Consider previous partnerships
Check References - Contact other platforms they work with
Set Clear Expectations - Define goals and requirements

Onboarding Process¶

New Reseller Onboarding:

Welcome Email:
Login credentials
Getting started guide
Commission structure details
Key contacts
Training Session:
Platform overview
Reseller dashboard walkthrough
Marketing materials review
Best practices sharing
Provide Resources:
Referral links
Marketing collateral
Product documentation
FAQ and support info
Set Goals:
Monthly sales targets
Commission milestones
Growth objectives
Performance metrics

Ongoing Management¶

Regular Activities: - Monthly performance reviews - Quarterly business reviews - Provide marketing updates - Share new features and promotions - Process commissions on schedule - Address concerns promptly

Marketing Support for Resellers¶

Provided Materials¶

Standard Package: - Referral links (tracked) - Banner ads (various sizes) - Email templates - Social media posts - Product brochures - Video demonstrations - Case studies - Testimonials

Custom Materials: - Co-branded collateral - Custom landing pages - Personalized demos - White-label options - Dedicated support

Troubleshooting¶

Issue: Admin account credentials not working

Solutions: 1. Reset password from login page 2. Verify email address is correct 3. Check account is active 4. Resend welcome email 5. Create new admin user if needed

Commission Not Tracking¶

Issue: Sales not appearing in commission table

Solutions: 1. Verify referral link was used 2. Check tracking cookie settings 3. Confirm sale meets commission criteria 4. Review commission rules 5. Manually add commission if verified

Payment Issues¶

Issue: Cannot process commission payment

Solutions: 1. Verify bank information is current 2. Check minimum payout threshold 3. Confirm no pending holds 4. Review payment method settings 5. Contact finance team if persists

Reseller Agreement¶

Key Contract Terms¶

Standard Agreement Includes: - Commission structure - Payment terms - Marketing guidelines - Territory restrictions (if any) - Exclusivity clauses (if any) - Termination conditions - Confidentiality requirements - Liability limitations

Important Clauses: - Commission eligibility - Payment schedule - Refund policy impact - Intellectual property rights - Dispute resolution - Agreement duration

Search Functionality¶

Search Resellers:

🔍 Search Reseller name

How to Search: 1. Enter reseller company name 2. Results filter in real-time 3. Search partial names 4. Case-insensitive 5. Clear to show all

Additional Resources¶

Related Documentation: - Commissions - Process payments - User Management - Manage reseller admin accounts - Dashboard - Monitor reseller performance

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