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User Management

Comprehensive user administration tools for managing platform users, monitoring activities, handling deletion requests, and configuring permissions.

Overview

The User Management section provides complete control over platform users with the following capabilities:

  • Users List - View and manage all users
  • Users Activities - Monitor user actions and login history
  • Users Dashboard - Analyze user metrics and engagement
  • User Deletion Requests - Handle account deletion requests
  • User Permissions - Manage admin roles and access levels

Users List

Accessing User Management

Navigate to: Admin Panel → User Management → Users List

User List View

The user list displays comprehensive information about all registered users:

Column Description
NAME User's display name
ROLE User, Super Admin, or Customer Admin
WORDS LEFT Remaining word generation credits
IMAGES LEFT Remaining image generation credits
COUNTRY User's country (or Unknown)
STATUS Active or Inactive
CREATED AT Registration date and time
ACTIONS Quick action buttons

Sample User Data

Emily Anderson     | User          | 0 | 0 | Unknown | Active | 3.11.2025 21:10:50
Robert Martinez    | User          | 0 | 0 | Unknown | Active | 3.11.2025 20:14:22
Lisa Thompson      | User          | 0 | 0 | Unknown | Active | 26.9.2025 06:06:56
James Williams     | User          | 0 | 0 | Unknown | Active | 25.9.2025 16:43:29
Admin User         | Super Admin   | 0 | 0 | Unknown | Active | 17.9.2025 13:05:01
Alice Johnson      | Customer Admin| 0 | 0 | Canada  | Active | 17.9.2025 09:47:32
Thomas Rodriguez   | User          | 0 | 0 | Unknown | Active | 16.9.2025 00:42:06

Search Functionality

Search Users: - Located at top of user list - Search by user name - Real-time filtering - Case-insensitive search

How to Search: 1. Click on search field 2. Type user name or partial name 3. Results filter automatically 4. Clear search to view all users

User Actions

Available Actions

Each user row includes action buttons:

Icon Action Description
📋 View Details See complete user profile
💲 Manage Credits Add/remove words and images credits
✏️ Edit User Modify user information
❌ Delete User Remove user from platform

View User Details

To view user details: 1. Click the 📋 icon in Actions column 2. View complete user profile 3. See subscription history 4. Check usage statistics 5. Review activity log

User Details Include: - Personal information - Contact details - Subscription plan - Credit balance - Registration date - Last login - Total usage

Manage User Credits

To adjust user credits: 1. Click the 💲 icon 2. Enter credits to add/remove: - Words remaining - Images remaining 3. Add note explaining adjustment 4. Save changes

Credit Management

Use this feature to: - Compensate users for issues - Grant promotional credits - Adjust for billing errors - Reward loyal users

Edit User Information

To edit a user: 1. Click the ✏️ icon 2. Modify user fields: - Name - Email - Password (reset) - Role - Status 3. Save changes

Editable Fields: - Name - Email address - Phone number - Country - User role - Account status - Custom fields

Delete User

To delete a user: 1. Click the ❌ icon 2. Confirm deletion 3. Choose deletion type: - Soft delete - Keep data, deactivate account - Hard delete - Permanently remove all data

Deletion Warning

Deleting a user is permanent and cannot be undone. Always verify before deleting.

Export Options

Export Invoices

To export invoice data: 1. Click "Export Invoices" button 2. Select date range (optional) 3. Choose format: - CSV - Excel - PDF 4. Download file

Invoice Export Includes: - User name and email - Invoice date - Amount - Payment status - Subscription plan - Transaction ID

Export Users

To export user list: 1. Click "Export Users" dropdown (⋮) 2. Select export type: - All users - Active users only - Inactive users only - Filtered users (current search) 3. Choose format: - CSV - Excel - JSON 4. Download file

User Export Includes: - Name and email - Role and status - Credits remaining - Country - Registration date - Last login - Total usage

Add New User

Creating a User

To add a new user: 1. Click "+ Add new user" button 2. Fill in user information: - First name - Last name - Email address - Password (minimum 8 characters) - Phone number (optional) - Country 3. Select user role: - User (default) - Admin - Customer Admin 4. Set initial credits (optional): - Words - Images 5. Click "Save"

Required Fields: - Email address (must be unique) - Password (minimum 8 characters) - Name

Optional Fields: - Phone number - Country - Initial credits - Custom fields

Email Notifications

New users automatically receive a welcome email with login credentials.

User Activities

Accessing Activity Log

Navigate to: User Management → Users Activities

Activity Tracking

The activity log shows detailed user actions:

Column Information
EMAIL User's email address
USER TYPE customer, admin, etc.
IP ADDRESS Login IP address
CONNECTION Browser and device info
LAST ACTIVITY Time since last action

Sample Activity Data

user@example.com   | customer | 192.168.1.100 | Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15_7) AppleWebKit/537.36... | 2 days ago
user@example.com   | customer | 192.168.1.100 | Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15_7) AppleWebKit/537.36... | 4 days ago
user@example.com   | customer | 192.168.1.100 | Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15_7) AppleWebKit/537.36... | 5 days ago

Activity Insights

User Activity Tracking: - Login timestamps - IP address monitoring - Device and browser detection - User behavior patterns - Security monitoring

Use Cases: - Detect suspicious logins - Monitor user engagement - Track location changes - Identify inactive users - Security audits

User Dashboard

Accessing User Dashboard

Navigate to: User Management → User Dashboard

Dashboard Metrics

Total Registered Users: 39 (−0%)

Online Users: 1

Visitors Today: 0

User Registration Charts

New Registered Users (Current Month): - Graph showing daily registrations - Currently showing 0 new users - X-axis: Days 1-31 - Y-axis: Number of users

Total Registered Users (Current Year): - Monthly registration trends - Peak months identified - Growth patterns visible - Historical data available

Sample Data: 

Jan: 0
Feb: 0
Mar: 0
Apr: 1
May: 12
Jun: 3
Jul: 15
Aug: 1
Sep: 5
Oct: 0
Nov: 2
Dec: 0

Dashboard Insights

Growth Analysis: - Peak registration month: July (15 users) - Second peak: May (12 users) - Current month: 0 new users - Annual trend: Decreasing

Action Items: - Investigate low registration periods - Plan marketing campaigns - Analyze successful months - Improve user acquisition

User Deletion Requests

Accessing Deletion Requests

Navigate to: User Management → User Deletion Requests

Deletion Request Table

Column Description
USER NAME Name of requesting user
USER EMAIL User's email address
ACCEPT USER DELETION Action button

Current Status

No users found.

Handling Deletion Requests

When a request is submitted:

  1. Review Request:
  2. Check user account status
  3. Verify active subscriptions
  4. Check for pending payments

  5. Review content ownership

  6. Process Request:

  7. Click "Accept User Deletion" button
  8. Choose deletion type:
    • Standard - 30-day grace period
    • Immediate - Delete now

  9. Confirm action

  10. Data Handling:

  11. Export user data (if requested)
  12. Cancel active subscriptions
  13. Process final billing
  14. Remove personal information
  15. Keep anonymous usage stats (optional)

GDPR Compliance

User deletion requests must be processed within 30 days to comply with GDPR and similar regulations.

Best Practices

Before Accepting Deletion: - ✅ Verify user identity - ✅ Check for active subscriptions - ✅ Process any refunds - ✅ Export data if requested - ✅ Document the deletion

After Deletion: - ✅ Send confirmation email - ✅ Remove from marketing lists - ✅ Update analytics - ✅ Archive necessary records - ✅ Document compliance

User Permissions

Accessing Permissions

Navigate to: User Management → User Permissions

Admin Permissions System

Permission Levels:

  1. Superadmin
  2. Full control over entire system
  3. Manage admins and change settings

  4. No restrictions

  5. Admin

  6. Control over specific areas
  7. Limited to assigned functions
  8. Cannot modify system settings

Admin Privileges

Super admins can control which areas are accessible to regular admins:

Available Privileges:

Privilege Description
✓ Marketplace Access to marketplace management
✓ Themes Control theme settings
✓ User Management Manage platform users
✓ Announcements Create and send announcements
✓ Google AdSense Configure advertising
✓ Support Requests Handle support tickets
✓ Templates Manage content templates
✓ Chat Settings Configure chatbot settings
✓ Frontend Modify frontend settings
✓ Finance Access financial data

Configuring Admin Access

To assign admin privileges:

  1. Select User:
  2. Navigate to Users List
  3. Find the admin user

  4. Click edit (✏️)

  5. Assign Role:

  6. Change role to "Admin"

  7. Save changes

  8. Configure Privileges:

  9. Go to User Permissions
  10. Select specific privileges
  11. Check boxes for allowed areas

  12. Save configuration

  13. Test Access:

  14. Log in as admin user
  15. Verify correct access
  16. Test restricted areas
  17. Confirm permissions work

Permission Best Practices

Secure Permission Management

  • Principle of Least Privilege - Give minimum necessary access
  • Regular Audits - Review permissions quarterly
  • Role-Based - Assign permissions by job function
  • Document Changes - Keep records of permission changes
  • Revoke Promptly - Remove access when no longer needed

User Roles Explained

User (Standard)

Default role for all customers: - Access to platform features based on subscription - No admin capabilities - Cannot view other users - Limited to personal account

Permissions: - Use all AI tools within plan limits - Manage personal profile - View own usage statistics - Create content and chatbots

Admin

Limited administrative access: - Manage specific areas as assigned - Cannot create other admins - Cannot modify system settings - Access to assigned privileges only

Typical Responsibilities: - User support - Content moderation - Basic reporting - Assigned functions

Customer Admin

Company-level administrator: - Manage company users - Configure company settings - Access company data only - No platform-wide access

Typical Use Cases: - Enterprise accounts - Reseller customers - Multi-user companies - Organizational accounts

Super Admin

Full platform control: - Complete system access - Manage all admins - Configure all settings - Access all data

Responsibilities: - Platform management - Security oversight - System configuration - Final decision authority

Bulk Operations

Bulk User Management

Available Bulk Actions:

  1. Bulk Delete:
  2. Select multiple users (checkboxes)
  3. Click bulk delete option
  4. Confirm deletion

  5. Process all at once

  6. Bulk Credit Assignment:

  7. Select users
  8. Choose credit type
  9. Enter amount

  10. Apply to all selected

  11. Bulk Status Change:

  12. Select users
  13. Choose new status (Active/Inactive)
  14. Apply change

  15. Confirm action

  16. Bulk Export:

  17. Select specific users
  18. Export selected only
  19. Choose format
  20. Download

Best Practices for Bulk Operations

Use with Caution

Bulk operations cannot be easily undone. Always: - Double-check selections - Verify actions before confirming - Create backups first - Test on small sample - Document bulk changes

Troubleshooting

Cannot Find User

Issue: User doesn't appear in list

Solutions: 1. Clear search field 2. Check pagination 3. Verify user exists in database 4. Refresh page 5. Check filters (active/inactive)

User Deletion Failed

Issue: Cannot delete user account

Possible Causes: - Active subscription - Pending payments - Linked reseller account - Database error

Solutions: 1. Cancel active subscriptions first 2. Process pending transactions 3. Remove reseller links 4. Contact technical support

Permission Changes Not Applied

Issue: Admin privileges don't update

Solutions: 1. Log out and log back in 2. Clear browser cache 3. Wait for permission sync (up to 5 minutes) 4. Verify changes were saved 5. Check for permission conflicts

Security Best Practices

Protecting User Data

Data Security: - Use HTTPS for all connections - Encrypt sensitive data - Regular security audits - Monitor suspicious activity - Implement strong password policies

Access Control

Admin Access: - Use strong, unique passwords - Enable 2FA for all admins - Review admin list regularly - Remove inactive admin accounts - Log all admin actions

Privacy Compliance

Regulations: - GDPR compliance - CCPA compliance - Data retention policies - User consent management - Right to deletion

Additional Resources

Related Documentation: - Dashboard - Platform metrics and analytics - Announcements - Communicate with users - Support - Handle user support requests

External Resources: - GDPR Guidelines - Data protection regulations - User Privacy Best Practices - Security guidelines

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