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AI Bot (Website) - Overview

AI Bot is iQuivity AI's streamlined chatbot solution designed for quick deployment on external websites and messaging platforms.

What is AI Bot?

AI Bot (formerly External Chatbot) is perfect for businesses that need a customer service chatbot on their website. It's designed for fast setup, ease of use, and immediate value.

Quick Setup

Get your AI Bot up and running in under 10 minutes with our simple configuration wizard.

Key Features

🚀 Easy Setup & Deployment

Quick Configuration - 10-minute setup process - No technical expertise required - Pre-built templates for common use cases - Instant embedding on any website

Flexible Training - Train using your website content - Upload PDF documents - Add manual Q&A pairs - Use text instructions

🤖 AI-Powered Conversations

Intelligent Responses - Multiple AI model support (GPT-4, GPT-3.5, etc.) - Natural language understanding - Context-aware conversations - Multi-language support (50+ languages)

Customizable Behavior - Set specific instructions for bot behavior - Define welcome messages - Configure bubble notifications - Control response style

💬 Multi-Channel Support

Deploy your AI Bot across multiple platforms:

  • Website Widget - Embed on any website
  • Facebook Messenger - Social media integration
  • Telegram - Instant messaging
  • WhatsApp Business - Popular messaging platform
  • Live Chat - Human agent handoff

🎨 Customization Options

Visual Customization - Custom colors and branding - Chat bubble styling - Welcome message personalization - Logo and avatar upload - Emoji support

Functional Settings - Email collection from visitors - File attachment support - Interaction types (AI-only, AI + Human, Live Chat only) - Operating hours configuration

📊 V2 Enhanced Features

Knowledge Base Integration - Organized knowledge management - Easy content updates - Multi-source training

CRM Inbox - Centralized message management - Contact tracking - Conversation history

Real-Time Notifications - Instant alerts for new messages - Priority notification system - Multi-device sync

Contact Management - Visitor information capture - Lead tracking - Conversation history tracking

Use Cases

Customer Support

Automate Common Inquiries 

Common Support Scenarios:
├─ FAQ responses
├─ Order status checks
├─ Product information
├─ Troubleshooting guides
└─ Policy explanations

Lead Generation

Qualify and Capture Leads - Engage website visitors - Collect contact information - Pre-qualify prospects - Schedule appointments - Route to sales team

E-commerce Assistance

Shopping Support - Product recommendations - Sizing and specifications - Shipping information - Return policies - Payment assistance

Educational Resources

Information Sharing - Course information - Admission process - Program details - Campus tours - Application support

How It Works

Simple 4-Step Process

Step 1: Create Bot
   ↓
   Set title, welcome message,
   and basic configuration

Step 2: Train Bot
   ↓
   Add website URLs, upload PDFs,
   or enter Q&A pairs

Step 3: Customize
   ↓
   Style appearance, set behavior,
   configure channels

Step 4: Deploy
   ↓
   Embed on website or connect
   to messaging platforms

Interaction Types

AI Only

Fully Automated - Bot handles all conversations - No human intervention - 24/7 availability - Scales infinitely

Best For: - FAQ handling - Information distribution - Simple support queries - High-volume, low-complexity interactions

AI + Live Chat

Hybrid Approach - AI handles initial conversation - Users can request human agent - "Get More Help" button available - Smooth handoff process

Best For: - Customer support - Sales inquiries - Complex problem solving - Quality customer service

Live Chat Only

Human-Powered - Direct connection to human agents - AI disabled - Real-time human support - Traditional live chat

Best For: - VIP customers - Technical support - Sensitive conversations - High-value sales

Key Benefits

For Businesses

Cost Savings - Reduce support staff workload - Handle more inquiries with same team - 24/7 availability without extra cost

Improved Response Time - Instant responses to common questions - No wait times for basic inquiries - Faster issue resolution

Scalability - Handle unlimited simultaneous conversations - No capacity constraints - Grows with your business

Data Collection - Capture visitor information - Track common questions - Identify knowledge gaps - Improve content based on insights

For Customers

Immediate Assistance - No wait times - Instant answers - Available 24/7 - Consistent experience

Self-Service - Find answers independently - Quick problem resolution - No phone calls needed - Convenient messaging

Technical Requirements

Prerequisites

System Requirements: - At least one AI model with text-embedding credits - Active iQuivity AI account (Starter plan or higher)

For Human Agent Feature: - Ably account (for real-time chat) - Human Agent extension enabled

Browser Support

Website Widget: - Chrome, Firefox, Safari, Edge (latest versions) - Mobile browsers (iOS Safari, Chrome Mobile) - Responsive design for all screen sizes

Getting Started

Ready to create your first AI Bot?

Frequently Asked Questions

Can I use AI Bot on multiple websites?

Yes! You can embed the same AI Bot on multiple websites, or create different bots for each site depending on your plan limits.

How do I handle questions the bot can't answer?

Enable the Human Agent feature to allow seamless handoff to your support team. Users can click "Get More Help" to connect with a human agent.

Can I customize the bot's appearance?

Yes! You can customize colors, branding, welcome messages, chat bubble styling, and more to match your brand.

What languages are supported?

AI Bot supports 50+ languages. You can set the primary language and the bot will detect and respond in the user's language.

Do I need technical skills to set up AI Bot?

No! AI Bot is designed for non-technical users. The setup wizard guides you through each step with no coding required.

Next Steps:

Last Updated: December 2025 | Version: 2.0